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Legal

Refunds and cancellation

Effective [EFFECTIVE DATE: set at launch]

This page explains how to cancel a Quipster Fan subscription, what happens when you cancel, when we give refunds, and how billing works. Quipster is run by DRAFT Business Name.

The short version

  • Each Fan subscription costs $9 USD a month per character, plus any applicable tax. It renews every month until you cancel.
  • There is no free trial and no minimum term.
  • You can cancel at any time in the app in a few taps. You do not need to give a reason, call us or email us.
  • When you cancel, you will not be charged again for that character. You keep access until the end of the month you have already paid for.
  • We refund duplicate charges, billing errors, charges made after you cancelled, charges you did not authorize and charges made by someone under the required age. We also refund in some other cases, explained below.
  • We email you 30 days before any price change. You can cancel before the new price applies.
  • Charges appear on your statement as [STATEMENT DESCRIPTOR].

How to cancel

Each character you follow is a separate subscription, so you cancel each one separately.

In the app

  1. Sign in at https://app.quipster.ai.
  2. Go to Account > Subscriptions.
  3. Next to the character, select Cancel subscription.
  4. On the next screen, select Cancel subscription again to confirm. That screen has only two choices: Cancel subscription and Keep subscription.

Your cancellation takes effect as soon as you confirm. We show a confirmation on screen and send one by email. We do not show offers or ask you to stay while you cancel.

You can cancel even if you have not completed age verification, your payment has failed, or your account is restricted.

By email

You can also cancel by emailing DRAFT-support@quipster.ai from the email address on your account. Tell us which character subscription you want to cancel, or say "all". We process email cancellations within 1 business day and send you a confirmation. If your request reaches us before your next billing date, you will not be charged for the next month.

If you close your account

Closing your Quipster account cancels all of your Fan subscriptions at the same time. Closing your account ends access straight away, including any time left in the month you paid for. If you want to keep access until the end of the month, cancel your subscriptions first and close your account later. The app shows this warning before you confirm.

What happens after you cancel

  • No more charges. We do not charge you again for that character's subscription.
  • Access until the end of the month. You keep the full feed for that character until the end of the month you paid for. The cancellation confirmation shows the exact end date.
  • Then free access. After that date you see that character's free teaser posts, the same as any free account.
  • Other subscriptions continue. Cancelling one character does not affect your other subscriptions.
  • You can subscribe again at any time. You will be charged the current price, and a new monthly period starts that day.

Refunds

Our standard policy

We do not give partial refunds for unused days in a month, except in the cases below or where the law where you live requires one. Cancelling stops future charges, and you keep access for the rest of the month.

When we refund in full

We give a full refund of the affected charge if:

  • You were charged twice for the same character and month.
  • We charged you the wrong amount, or the charge was otherwise a billing error.
  • We charged you after you cancelled. This includes a renewal charged after we received your email cancellation but before we processed it.
  • You did not authorize the charge. For example, someone used your card without your permission. We may close the account the charge came from.
  • The charge was made by someone under 18, or under the age of majority where they live. We close that account.
  • We could not provide the service. For example, the paid feed was unavailable for 72 hours in a row during the period you paid for. For a shorter outage, we may give a partial refund instead.
  • We raised the price without giving you the notice described under "Price changes".

When we refund the unused part of a month

We refund the unused part of the current month if:

  • We stop offering a character you subscribe to partway through a month you paid for.
  • We close your account for a reason that is not your fault.
  • You live in New York and cancel within 14 days after the first charge at a new price. See "Price changes".

Refund after a renewal you did not mean to keep

If a monthly renewal goes through and you did not mean to keep the subscription, email DRAFT-support@quipster.ai within 7 days of the renewal charge. If you have not viewed that character's paid posts or stories since the charge, we will refund it and cancel the subscription.

Your rights under the law where you live

Nothing in this policy limits a refund or cancellation right that the law gives you where you live. In particular:

If you live in Quebec

  • If we did not give you the information the Consumer Protection Act requires before you subscribed, you may cancel within 7 days after you receive your copy of the contract. That information includes our name, address, contact details, the price and the renewal and cancellation terms.
  • You may also cancel within 7 days if we did not give you a clear chance to accept or decline the contract.
  • If we did not send you a copy of the contract within 15 days, you may cancel within 30 days of subscribing.
  • We refund all amounts paid within 15 days of your cancellation.
  • If we change your contract, including the price, you may cancel at no cost before the change takes effect. See "Price changes".

If you live in Ontario, Alberta or another Canadian province

  • If we did not give you the information your province's consumer protection law requires before you subscribed, or did not give you a clear chance to accept or decline, you may cancel within 7 days after you receive your copy of the agreement.
  • If we did not send you a copy within 15 days, you may cancel within 30 days of subscribing.
  • We refund all amounts paid within 15 days of your cancellation.
  • In Ontario, if we do not refund you within 15 days, you can ask your credit card issuer to reverse the charge.

If you live in British Columbia

You can cancel at any time, including right after a monthly renewal, without any fee. If you cancel after a renewal charge, we refund the unused part of the month, pro rata.

If you live in New York

If we raise the price and you cancel within 14 days after the first charge at the new price, we refund the unused part of that month. See "Price changes".

How we pay refunds

  • Refunds go back to the payment method you used, in the currency you were charged.
  • We send the refund within 15 days of approving it, or sooner if the law requires.
  • Your bank or card issuer may take a few more business days to show it.
  • We do not charge any fee to process a refund or a cancellation.
  • If your bank charged you a foreign transaction or currency conversion fee, we cannot refund that fee because we did not charge it.

Price changes

We may change the price of a Fan subscription for future months. If we do:

  • We give you notice first. We email you, and show a notice in the app, 30 days before the new price applies to you. The notice tells you:
    • the current price and the new price
    • the date the new price takes effect
    • how to cancel
  • The new price starts at a renewal. It applies from your first billing date on or after the effective date. It never applies partway through a month you have already paid for.
  • You can cancel before it applies. If you cancel before the effective date, you are never charged the new price. You keep access until the end of your current paid month.
  • If you live in Quebec, the notice includes the old and new wording of the clause that changes. You can cancel at no cost before the change takes effect.
  • If you live in New York, you may cancel within 14 days after the first charge at the new price. We refund the unused part of that month.

Taxes. Taxes are not part of the price we set. If a government changes the tax rate, or a tax starts to apply where you live, the tax on your charge may change. Your receipt always shows the tax separately.

Failed payments

If a monthly charge fails, for example because your card expired:

  • We email you to let you know.
  • We try the charge again up to [NUMBER] times over 7 days.
  • You can update your payment method at any time in Account > Subscriptions > Payment method.
  • While a payment is overdue, we may pause your access to that character's full feed. Free teaser posts stay available.
  • If we still cannot collect the payment after 7 days, that subscription ends. You do not owe us anything for the month we could not collect. We do not charge late fees and we do not send unpaid amounts to collections.
  • When a retried payment succeeds, your billing date stays the same. We tell you the date in the receipt.

How charges appear on your statement

  • Charges appear as [STATEMENT DESCRIPTOR].
  • Each character subscription is billed as a separate charge, so if you subscribe to two characters you will see two charges each month.
  • Charges are in USD. If your card is in a different currency, your bank converts the amount and may add its own fee.
  • Payments are processed by [PAYMENT PROCESSOR]. We do not see or store your full card number.
  • We email a receipt for every charge. It shows the amount, the tax, the date, your next billing date and a link to cancel.

If you do not recognize a charge

Email DRAFT-support@quipster.ai and we will look into it. We reply within 1 business day. Please include:

  • the date and amount of the charge
  • the last 4 digits of the card
  • the email address on your account, if you have one

Never send us your full card number.

You can also contact your bank or card issuer. Contacting us first is often faster, but it does not affect your right to dispute a charge with your bank.

Emails we send about your subscription

We send these emails to the address on your account. They are about your account and payments, so we send them even if you have opted out of marketing emails:

  • Confirmation when you subscribe, with a copy of your subscription terms.
  • Receipt after every charge, with a link to cancel.
  • Annual reminder once a year, listing each active subscription with its price, how often you are billed and how to cancel.
  • Price-change notice 30 days before a new price applies.
  • Failed-payment notice if a charge does not go through.
  • Cancellation confirmation when you cancel.

Subject lines say "Quipster" and the type of email. They do not show images, and they do not show the character's name.

Contact us

DRAFT Business Name DRAFT Street address, DRAFT City, Region, Postal code, DRAFT Country Email: DRAFT-support@quipster.ai [PHONE NUMBER]

We reply to billing and cancellation emails within 1 business day.

Changes to this policy

If we make an important change to this policy, we email you at least 30 days, and no more than 90 days, before it takes effect. A change never takes away a refund you were already owed. If you live in Quebec, you may cancel at no cost before the change takes effect.